Contact Us Autojob Support

Why Reach Out to Autojob?

Look, job searching—especially when automated—isn’t always smooth. You might wonder why your resume isn’t parsed right, or why your applications don’t match as expected. We get it. Our platform combines AI-driven vacancy matching with interview automation, so things can get technical fast. But here’s the thing: when you contact us, you’re not just getting generic answers. Our team knows this space inside and out. We work to make sure your questions get clear, practical responses.

How We Support You, Honestly

Our support isn’t just about fixing bugs. It’s about understanding stress, time pressure, and the ups and downs of job hunting. When you contact us, you’ll talk to people who’ve actually used automation tools and know the challenges. So whether you need help tweaking your AI job campaigns or figuring out interview scheduling, we’re ready to jump in with advice that makes sense.

Live Chat: Fast and Friendly

When you’re logged in, you’ll see the chat widget at the bottom right. If you’re not logged in, it’s on our homepage. Response time? Usually under 2 minutes during business hours. Mention your specific issue—like which campaign or job match isn’t working—and our agents can pull up your details right away.

Email: For When You Need to Send Screenshots

Email [email protected] with specifics. Instead of saying, “My apps aren’t working,” try “My software engineer campaign in Austin only shows 3 matches daily, not 10-15.” We reply within 4-6 hours on weekdays, often faster for simple questions.

Phone Support: Talk It Through

Sometimes, a quick call solves what emails or chat can’t. Call 1-855-AUTOJOB (1-855-288-6562) Monday through Friday, 10 AM to 5 PM EST. Our team can even do screen sharing with your permission, which is super helpful for setting up complex campaigns or interview workflows.

What Phone Helps With:

• Strategic advice on automation settings
• Urgent problems affecting job searches
• Billing disputes or subscription questions
• Training for enterprise or team accounts

Self-Service That Actually Works

We get that you might want answers right away without waiting. Our knowledge base is built around what users ask us most, so it’s worth a visit before you contact us.

Features in the Knowledge Base

• Step-by-step campaign setup
• Fixing application delivery issues
• Understanding AI match scores
• Integration help (email, calendar)

Video Tutorials

Prefer watching? Our tutorials cover everything from profile setup to interview automation, with clear visuals and real interface walkthroughs.

Community Forum

Other users often share tips and solutions faster than formal support can respond. Our team monitors the forum, but sometimes peer advice is the quickest way to fix things.

Getting Help With Common Issues

When you reach out, giving the right info upfront speeds things up. Here’s what we usually need:

For campaign or application problems, mention your campaign name, settings, expected volume, and any error messages. Screenshots are always a plus.

Interview Automation Help

If interview scheduling or communications get stuck, common culprits are calendar syncs, time zone conflicts, or email template issues. Let us know what’s happening so we can check those.

Billing and Subscription Support

Billing questions get top priority. You can manage upgrades, downgrades, or cancellations directly in your account settings, but if you want to chat about which plan fits best or have disputes, we’re here.

Contact [email protected] or use live chat and phone for quick answers.

Advanced Features: API, Privacy, and Integrations

If you’re integrating Autojob with other software or using our API, our technical team is ready to assist. For data privacy requests—like exporting or deleting your account info—you can handle some actions yourself in your dashboard, or email [email protected] for help.

Technical Support Email

[email protected] is your go-to for developer questions, integration setups, or troubleshooting custom workflows.

When You Need More: Escalations and Strategy Advice

Sometimes, your issue deserves extra attention. We have a clear escalation process:

1. Tier 1: Basic support and troubleshooting
2. Tier 2: Technical specialists for deeper problems
3. Tier 3: Engineering for bugs or platform fixes
4. Management: For billing disputes or serious complaints

And here’s something users tell us they appreciate: strategic advice. If your campaigns aren’t delivering, we can review your targeting, resume tips, application frequency, and even interview prep.

Consultations Include:

• Optimizing location and industry targets
• Timing your applications for better response
• Resume tweaks to boost AI matching
• Follow-up strategies after interviews

Just contact us to schedule a session.

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